At MIDF, we are committed in providing with the highest level of services to our valued customers. Hence, we welcome your views and comments that will help us improve our service standards.

Following are the steps in submitting your feedback or complaints to us:

• Email to qmu@midf.com.my
• Tel: 03-2173 8888
• Fax: 03-2173 8877
• Write to:

        Head, Quality Management Department (QMD),
        Malaysian Industrial Development Finance Berhad.

        Level 25, Menara MBSB Bank,
        PJ Sentral, Lot 12,
        Persiaran Barat, Seksyen 32,
        46200 Petaling Jaya,
        Selangor.

Your complaint will be acknowledged within three (3) working days. Each complaint will be referred to the respective unit and investigation will commence immediately. We shall reply to you the decision within fourteen (14) days from the date of receipt. If the complaint requires more time for investigation, we will notify you for an extension of time. We shall inform you of our resolution on the complaint within thirty (30) days from the date of receipt. If a decision could not be made within the above timeframe, we will provide progress updates on a monthly basis.

Applicable only for MIDF Amanah Investment Bank Berhad: Any complaints received must be resolved not later than ninety (90) days from the date of receipt, failing which you have the right to refer your complaint to Securities Industry Dispute Resolution Centre (SIDREC). 

Resolution Satisfaction

If your complaint is not resolved satisfactorily by us, you may escalate your complaint either to: 

1. Customer Contact Centre (BNMTELELINK),

Bank Negara Malaysia 

P.O. Box 1092250929 Kuala Lumpur
Tel:1-300-88-5465 (1-300-88-LINK)
Overseas: 603-2174-1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday except public holiday)
Web Form: telelink.bnm.gov.my 

2. Ombudsman for Financial Services

Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur
Tel: 603-2272 2811
Fax: 603-2272 1577
Email : enquiry@ofs.org.my
Website: http://www.ofs.org.my 

3. Securities Commission Malaysia 

3, Persiaran Bukit Kiara,
Bukit Damansara,
50490 Kuala Lumpur
Tel: 03-6204 8000
Fax: 03-6201 1818
Email: cau@seccom.com.my

4. Securities Industry Dispute Resolution Centre (SIDREC)

Unit A-9-1, Level 9, Tower A,
Menara UOA Bangsar,
No. 5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
Tel: 03-2282 2280
Fax: 03-2282 3855
Email: info@sidrec.com.my